|
Woolworth UK changed hands in 1982 after the US Parent sold its controlling interest to a consortium of British businessmen. The new owners set about revitalising the brand, making radical changes. Stationery was identified as key improvement area. A new Commercial Director was hired from the House of Fraser. Mair Barnes criticised the outdated styling of the range, noting that that luminous orange, ctab and red packaging was 'very Seventies' and the conversion tables from yards to furlongs and chains were even more outdated. She initiated a root and branch review, to find new products, improved packaging and to make the displays appeal to younger customers. The style makeover delivered spectacular results.
The new selection was designed with children and young families in mind. It had contemporary grey and yellow packaging. Dull manilla folders were replaced with lively designs of ring files, folders and pencil cases. For the first time many featured popular characters like Mickey Mouse. The idea of making school items more fun was a popular innovation that helped to build sales, particular at Back to School. The styling was co-ordinated with new ranges of Ladybird Clothing. The design improvements helped to boost sales, particularly when the store environment was also upgraded, while the introduction of a new Kids Stationery range, including colouring books, art materials and a selection of crayons and markers from Crayola led neatly into the arts and crafts in the toy department.
The new approach moved the range up-market, with higher quality products at higher prices. While good value was maintained, the strategy opened the door for new discounters to undercut the company by introducing cheaper budget ranges during the 1990s.
The Cards and Wrap offer got new fixtures, new lines from leading suppliers and much more space. The goal was to create a convenient one-stop gift shop. The elegant range returned high margins, and was a major departure from the chain's value roots. Customers responded well. Time-starved, well-to-do shoppers chose to buy boxed chocolates, cuddly toys, a video or a CD at Woolworths along with sellotape, wrapping paper and a card.
By the early 1990s the parent company's CEO, Sir Geoffrey Mulcahy at Kingfisher, started to challenge the Directors about value for money, reminding them of Woolworths' heritage of low prices and encouraging the development of own-brand products to redress the balance and every day low pricing ('EDLP') across the store in place of frequent half price and three for two promotions. Woolies Buyers responded with a good (budget), better (standard) and best (luxury) strategy that offered keener entry prices. The CEO's challenge also spawned and a new range of own label 'Colourplay' kids stationery as an alternative to Crayola-branded products. Sales volumes grew, allowing the firm to offer cheaper prices to the public and to grow the cash margin generated by the kids stationery range.
Shortcuts to other Stationery, Cards and Books ExhibitsOn Paper - 100 years overview Early US and UK stationery items World War One cards The cards our grandparents sent P-p-p-pick up a Penguin (originally at Woolies) Picture Histories - all time best seller World War II Mighty Midgets Launch of the Biro Project Books 1980s and 1990s 21st Century One very special book Original Virtual Museum NavigationMuseum Home Page Christmas Gallery Order 'A Sixpenny Romance'
|
![]() |
|||