Welcome to the Original Virtual Museum - celebrating Woolworths' century at the heart of British High Street Shopping
 -  -  -  -  -
please click a menu button
please click a menu button Original Virtual Museum Home Page please click a menu button The Woolworth value store concept is born in the USA please click a menu button Laying the foundations as the first British Woolworth store opens in Liverpool in November 1909 please click a menu button Woolworths rapidly open forty-four stores in Britain and Ireland before facing a World War please click a menu button Bigger, brighter and bolder Woolworth stores in the Roaring Twenties please click a menu button Woolworths go to amazing lengths to keep all prices under sixpence in the Thirties please click a menu button Bravery and defiance during World War II in Woolworths' finest hour. We pay tribute to the sacrifices made and look behind the scenes please click a menu button Redefining the Woolworth brand for modern times in the 1950s, as prices go up and stores get bigger and bigger please click a menu button Superstores in and out of town, a new own brand and the opening of overseas Commonwealth stores during the 1960s please click a menu button Woolworth struggles to keep up during the rapid inflation and change of the 1970s please click a menu button Woolworth stores in more recent times, covering the period 1980-2008 please click a menu button
please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button
Background to the Original Virtual Museum and copyright information about the contents Origins of the firm's legendary pic'n'mix and a century of chocolate, candy and confectionery in the High Street A century of music and entertainment in the High Street from sheet music and gramophone records to CDs and blu-ray discs A century of toys, games and fun in the High Street stores of F. W. Woolworth A century of fashion in the High Street, from paper patterns and sixpenny knickers to an extensive range of award-winning Ladybird clothing A century of cards, pens, pads and books from the shelves of F. W. Woolworth stores Pots and pans, paint and brushes, bulbs and compost and even toiletries - all in High Street Woolworth stores for much of the twentieth century Woolworths pioneered Christmas decorations in the 19th century and supplied presents for our parents, grandparents and great grandparents from their High Street stores Working conditions and pay rates at Woolworths over a hundred years and some of the people behind the brand-name Our cinema, quiz and picture gallery features Visit the new look 21st century Woolworths on line, on the site operated by Shop Direct Group
please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button please click a menu button

Revitalising and regenerating the Woolworths range of stationery and cards in the 1980s

 

Winfield branded stationery at Woolworths was deemed old-fashioned and out-of-touch by the firm's new owners in the 1980s

 

Woolworth UK changed hands in 1982 after the US Parent sold its controlling interest to a consortium of British businessmen. The new owners set about revitalising the brand, making radical changes.

Stationery was identified as key improvement area. A new Commercial Director was hired from the House of Fraser. Mair Barnes criticised the outdated styling of the range, noting that that luminous orange, ctab and red packaging was 'very Seventies' and the conversion tables from yards to furlongs and chains were even more outdated.

She initiated a root and branch review, to find new products, improved packaging and to make the displays appeal to younger customers. The style makeover delivered spectacular results.

 

The new look stationery range in 1985/6

 

The new selection was designed with children and young families in mind. It had contemporary grey and yellow packaging. Dull manilla folders were replaced with lively designs of ring files, folders and pencil cases. For the first time many featured popular characters like Mickey Mouse. The idea of making school items more fun was a popular innovation that helped to build sales, particular at Back to School. The styling was co-ordinated with new ranges of Ladybird Clothing.

The design improvements helped to boost sales, particularly when the store environment was also upgraded, while the introduction of a new Kids Stationery range, including colouring books, art materials and a selection of crayons and markers from Crayola led neatly into the arts and crafts in the toy department.

 

The pink stripey design of notebooks and folders boosted sales four-fold compared with the previous single colour designsSimple plastic objects like desk sets were reshaped and enhanced to make them more fashionableCrayola crayons were a popular addition to the Woolworths range in the late 1980s

 

Brighter colours and more elegant packaging helped to bring Woolworths' stationery ranges up-to-dateThe Freesia design of gift pack stationery proved popular at Christmas in the mid 1980s



The design enhancements also improved the appeal of Christmas gift products, particularly writing sets and packs of coloured pencils. Woolworths were soon hot on the heels of the market leader,
W.H. Smith, particularly at
back-to-school time.

 

Brightly coloured new-look displays of cards and stationery in an 'Operation Focus' comparison store in 1987

 

 

 

The new approach moved the range up-market, with higher quality products at higher prices. While good value was maintained, the strategy opened the door for new discounters to undercut the company by introducing cheaper budget ranges during the 1990s.

 

The cards and stationery ranges in a new look 'Operation Focus' comparison store in 1987

 

New fixtures marked the introduction of higher-priced greetings cards from leading suppliers including Hallmark and Celebration Arts, and larger displays of up-market wrapping paperNeon signage above new up-market displays of Wrapping Paper in the new Liverpool store, which opened in 1991

The Cards and Wrap offer got new fixtures, new lines from leading suppliers and much more space.

The goal was to create a convenient one-stop gift shop. The elegant range returned high margins, and was a major departure from the chain's value roots.

Customers responded well. Time-starved, well-to-do shoppers chose to buy boxed chocolates, cuddly toys, a video or a CD at Woolworths along with sellotape, wrapping paper and a card.

 

By the early 1990s the parent company's CEO, Sir Geoffrey Mulcahy at Kingfisher, started to challenge the Directors about value for money, reminding them of Woolworths' heritage of low prices and encouraging the development of own-brand products to redress the balance and every day low pricing ('EDLP') across the store in place of frequent half price and three for two promotions. Woolies Buyers responded with a good (budget), better (standard) and best (luxury) strategy that offered keener entry prices. The CEO's challenge also spawned and a new range of own label 'Colourplay' kids stationery as an alternative to Crayola-branded products. Sales volumes grew, allowing the firm to offer cheaper prices to the public and to grow the cash margin generated by the kids stationery range.

 

The Woolworths Buyers built own-label 'Colourplay' into a substantial national brand during the 1980s and 1990s

 

If you have enjoyed our Virtual Museum website, why not check out our complete history of Woolworths in a 194 page, richly illustrated paperback book?  A Sixpenny Romance is just £10.99, with free delivery in our on-line shop.
The special DVD, the Wonder of Advertising, is now available in our on-line shop for £7.50 with free delivery. A fully illustrated 194 page history of Woolworths, or a selection of professionally authored DVDs in our on-line shop